OVERVIEW
Certified OnBase system support team for your implemented solutions.
Our team consists of nearly 30 members, each averaging 9.5 years of ECM experience and bringing extensive knowledge of system processes and integrations. Our Support headquarters is based in Lincoln, NE, and we are dedicated to working closely with you to troubleshoot, fully resolve issues, and share OnBase solution insights, ensuring ongoing effectiveness.
Unmatched expertise and responsiveness
With a 99% satisfaction rating in OnBase service, we work quickly to resolve any system issues you face efficiently.
Collaborative problem solving
We don’t just fix issues; we work closely with your team to resolve problems and extend valuable OnBase knowledge they’ll use daily.
Top ECM support
Dependable OnBase technical support team that’s got your back.
Minimize downtime and resolve OnBase issues swiftly
We respond to tickets within 30 minutes, allowing your IT team to focus on their core responsibilities without being sidetracked by technical issues.
Improve system performance and reliability
Over time, process optimization and the knowledge gained from our team proactively prevent issues from escalating into major problems.
Report issues with little effort in the Customer Portal
We make it easy to submit system tickets via the DataBank Customer Portal or access the knowledgebase for answers to problems resolved in the past.
Website Call Tracking
As a leader in SEO, web design, ecommerce, website conversion, and Internet marketing services, our firm prides ourselves on driving traffic, converting visitors.
Custom SEO Reporting
As a leader in SEO, web design, ecommerce, website conversion, and Internet marketing services, our firm prides ourselves on driving traffic, converting visitors.
Personalized Web Content
As a leader in SEO, web design, ecommerce, website conversion, and Internet marketing services, our firm prides ourselves on driving traffic, converting visitors.
Page Speed Optimization
As a leader in SEO, web design, ecommerce, website conversion, and Internet marketing services, our firm prides ourselves on driving traffic, converting visitors.
OUR EXPERTISE
A few of our specialties
OnBase Certified Installers
We have a 360-degree view of the ins and outs of OnBase.
Workflow
Creating, modifying, and troubleshooting OnBase workflow implementations.
WorkView
Architecture and configuration techniques for OnBase WorkView.
Document Imaging
From standard scanning to Capture Process Design, we do it all.
Agenda Minutes and Manager
Our engineers can support you in automating the entire meeting process.
The DataBank Cloud
We fully support OnBase in the cloud by ensuring your systems run smoothly and address any issues promptly.
Care+ 24/7 support
OnBase clients can add 24/7 production support for OnBase Certified Administrators, which allows us to monitor the overall health and performance of your system at all times.
INSIGHTS
Dig into the future of the IT workforce.
Why Is It So Challenging to Fill Technical Roles in Government
It’s no secret that technical roles are some of the most difficult positions to fill across all industries, especially when it comes to finding candidates with specific skill sets like systems administration. It’s even more difficult in a public sector setting, where...
What is Managed Services & Staff Augmentation?
You have a lot of goals to achieve – building new digital solutions and refining your processes, creating an amazing IT culture, delivering optimal service to your end users and customers. Managed Services & Staff Augmentation supplements and empowers them for...
Top 6 Reasons to Outsource Your Next Systems Administrator
Finding the right fit for your open OnBase System Administrator role is critical, but you may not always have the time to wait for the candidate that is “just right”. You could post your job online and go through an extensive hiring (and onboarding) process, or you...
GET STARTED
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Talk to an OnBase expert
Chat with one of our experts to learn more about what support we offer.
Fully supported OnBase in the cloud
Did you know OnBase clients hosted in The DataBank Cloud receive 24/7 monitoring and support?
