Above and beyond
24/7 technical support, monitoring, and training for OnBase
We recognize that companies operating in fast-paced industries need a more strategic level of technical support. That’s why we created our Care+ program. By focusing on reducing risks, keeping your solution in top shape, and proactively planning for future growth and projects, Care+ offers a comprehensive support strategy. This program taps into DataBank’s unique expertise and resources to deliver unmatched value.
long-term system optimization.
Live 24/7 issue assistance
Submit urgent or non-urgent issues at any time for assistance from OnBase Certified Administrators.
Annual system health checks
Regular audits optimize performance and security, reducing user interruptions.
Upgrades every two years
Get a free OnBase upgrade from an upgrade specialist every two years, including up to 40 service hours.
Design assistance
Monthly access to design consultation allows you to continuously adapt your system.
Dedicated technical support contact
Get a direct phone number and connect with a dedicated support rep.
Vertical advisory services
Receive industry services director consulting and access to partnership contacts and support group.
and more.
Get training for your OnBase
system administrators
Discover continued education and training for your administrators so they can effectively managed, optimize, and troubleshoot your OnBase system.
Take action
Move beyond day-to-day OnBase issue resolution.
Speak with a Care+ program expert
Learn more about the Care+ program and
chat with a specialist.
See all of DataBank’s OnBase services
Discover every service we have to offer surrounding your OnBase system including managed services, training, and more.
Intelligent Document Processing
Over time, these automated processes deliver substantial benefits. With each document accurately processed, your team’s efficiency increases, and your data becomes more reliable.
Data Migrations
You unlock new capabilities and efficiencies as you complete each data migration phase. Over time, these cumulative gains enhance your organization’s agility and scalability.
AWS-Powered Hosting in The DataBank Cloud
These incremental advancements optimize your current operations and set the foundation for future innovation. By leveraging the power of the cloud, you can adapt to changing business needs more quickly, support remote work seamlessly, and scale resources efficiently.
PageIQ Cloud-Based Intelligent Document Processing
Each processed document minimizes manual effort and errors, leading to incremental efficiency gains. Over time, these enhancements transform your document management, allowing your team to focus on strategic priorities. PageIQ supports your long-term goals by continually improving operational efficiency and data reliability.
