LIVE SUPPORT & HOURS OF OPERATION
Technical support is available Monday through Friday, 8 am to 8 pm ET, excluding some holidays*.
Email us
support@databankimx.com
Give us a call
(866) 590-5545
Online Support Center - 24/7 access
Access the Online Customer Portal
*Holidays include New Year’s Day, Memorial Day, Independence Day (business day prior if on weekend), Labor Day, Thanksgiving Day and following day, and Christmas Day.
TECHNICAL EXPERTISE, PERSONALIZED EXPERIENCE
Receive support your way.
You could describe us as technical with a focus on relationships. We are experts in content management, process automation workflow, and case management technology, but our priority is to help you and your team fully understand the technology you interact with every day. We just might be a tech support anomaly.
24/7 PRODUCTION ASSISTANCE
Care+ enhanced support
Receive 360-degree, around-the-clock technical support including troubleshooting, system health checks, dedicated account handling, team and end-user training, and more.
