OVERVIEW
Implement, support, and grow your OnBase enterprise content management system and processes.
DataBank is largest and most comprehensive OnBase services provider, we help over 400 enterprises implement, expand, and support OnBase solutions. As a Hyland Premier Partner, we go beyond implementation and software sales to continuously maximize system effectiveness and ROI. Our engaged client community is committed to ongoing learning and knowledge-sharing, ensuring every OnBase user and leader feels supported and prepared to grow.
supporting services
We offer every service required to migrate, integrate, manage, and govern your most critical ECM data.
Managed Services & Staff Augmentation
Ensure seamless OnBase operations with flexible managed services and staff augmentation, offering expert support tailored to your needs.
Technical Support
Receive world-class technical support with rapid response times and experienced professionals dedicated to supporting your OnBase system solutions.
Cloud Hosting for OnBase
Experience secure and scalable OnBase cloud hosting with high availability, disaster recovery, and continuous monitoring to keep your data accessible and protected.
Solution Optimization Services
Maximize your OnBase investment with expert evaluations and custom process recommendations to enhance system efficiency and ROI.
Process Discovery
Identify inefficiencies and improve processes with a holistic review and detailed assessment of your OnBase system’s current state.
Solution Design & Implementation
Achieve effective OnBase solutions through a comprehensive design and implementation process guided by our experienced team.
Integrations & Custom Development
Seamlessly integrate and customize OnBase with other business applications, ensuring smooth data flow and operational efficiency.
Upgrades
Stay current and secure with dedicated OnBase upgrade services, ensuring compatibility, enhanced features, and minimized downtime.
Migrations
Safely migrate data from other systems into OnBase with our specialized tools and methodologies, maintaining data integrity throughout the process.
Training
Enhance OnBase proficiency across your organization with customized training programs for end users, administrators, and subject matter experts.
Analytics
Unlock valuable insights from your OnBase data with advanced reporting and analytics solutions designed to enhance decision-making and operational efficiency.
Oklahoma Department of Public Safety cut documentation repositories from three to one.
As the state department retired an outdated system, DataBank implemented OnBase ECM within five months, helping them save time when generating wrecking and towing cases.
ONBASE EXPERTS
Here’s why clients choose DataBank for OnBase services.
01
30+ years of experience
Our dedicated team of OnBase specialists and over 135 Professional Service members offers deep knowledge and proven expertise in implementing, optimizing, and supporting OnBase solutions.
02
99% client satisfaction rate and rapid support
We respond to support tickets in under 30 minutes and maintain a 99% client satisfaction rate, demonstrating a solid commitment to exceptional customer service and ongoing support.
03
Industry process knowledge
Not only are we familiar with OnBase technology, but we also know your industry processes, such as compliance, security, AP/AR, HR, claims, and contracts, which makes our service much more effective.
PRACTICAL APPLICATION
Our range of OnBase Services keeps your system growing, teams supported, information flowing, and organization moving forward.
Administration support, monitoring, and reporting
Customizable staff augmentation
System road mapping and strategy
Custom-developed OnBase solutions
Migrate to the cloud with fully managed hosting
Detailed solution and ROI review
Preventative maintenance and infrastructure review
Automate business processes and workflows
Visualize data with reporting dashboards
Top technical support with 24/7 critical system down service
Website Call Tracking
As a leader in SEO, web design, ecommerce, website conversion, and Internet marketing services, our firm prides ourselves on driving traffic, converting visitors.
Custom SEO Reporting
As a leader in SEO, web design, ecommerce, website conversion, and Internet marketing services, our firm prides ourselves on driving traffic, converting visitors.
Personalized Web Content
As a leader in SEO, web design, ecommerce, website conversion, and Internet marketing services, our firm prides ourselves on driving traffic, converting visitors.
Page Speed Optimization
As a leader in SEO, web design, ecommerce, website conversion, and Internet marketing services, our firm prides ourselves on driving traffic, converting visitors.
HOW IT WORKS
A glance at the process
Consultation
We discuss your specific challenges and goals so we can roadmap the best action plan for your OnBase.
Implementation
Our professional services team designs and implements solutions, custom integrations, upgrades, migrations, and more.
Ongoing support
We help you get the most out of your investment with technical support, training, analytics, and more that keep you growing.
The most comprehensive OnBase Services provider in the U.S.
Join the OnBase Camp community
Continuous learning and collaboration are vital to maximizing the potential of your OnBase investment. We designed OnBase Camp to be a vibrant and engaging network where you can develop your knowledge, share insights, and learn from the experiences of other OnBase users and leaders.
INSIGHTS
Dig into data management & activation.
The Facets of Process Improvement: Optimization & Culture
In “The Facets of Process Improvement: Optimization & Culture,” DataBank IMX emphasizes the importance of process optimization and fostering a culture of continuous improvement within organizations. The article outlines the necessity of having a comprehensive understanding of current processes through mapping and mining before implementing enhancements like Robotic Process Automation (RPA) to eliminate manual, repetitive tasks. It also highlights that sustainable process management requires commitment, executive sponsorship, and mechanisms for regular review and collaboration, ensuring that process improvement becomes an integral part of the organization’s operational excellence.
Here’s How The DataBank Cloud Will Rock Your OnBase World
In “Here’s How The DataBank Cloud Will Rock Your OnBase World,” DataBank IMX outlines the transformative benefits of migrating OnBase systems to The DataBank Cloud. Key advantages include eliminating the need for internal cloud maintenance, thereby freeing IT teams to focus on strategic initiatives. The cloud solution enhances data accessibility, enabling employees and customers to retrieve information seamlessly from any location. Security is a priority, with a multi-layered framework and continuous monitoring ensuring data protection. The platform’s flexibility supports easy scaling and integration of new applications, while DataBank IMX’s dedicated support ensures a smooth transition and ongoing assistance. This comprehensive approach positions The DataBank Cloud as a robust solution for organizations seeking to optimize their OnBase environment.
Feast Not Famine: Catastrophic Loss Impacts Insurers’ Ability to Service
In “Feast Not Famine: Catastrophic Loss Impacts Insurers’ Ability to Service,” DataBank IMX explores how a surge in catastrophic loss events is straining insurers’ operational capacity. From natural disasters to large-scale emergencies, these events highlight critical gaps in claims processing, customer communication, and backend infrastructure. The blog underscores the importance of modernizing systems with automation and digital tools to ensure service continuity, even under pressure. With the right technology, insurers can improve agility, maintain customer trust, and better navigate the complexities of high-volume, high-stakes claim environments.