If you’re your organization’s technology or data owner, these are the trends I see within our client base in 2023.

Cloud

This is the year to move your data to the cloud. Many have deferred the decision due to security, cost, and performance concerns, but the ROI for cloud-based systems, especially data management, is clear and compelling. Our clients have witnessed these benefits. 

Now more than ever, we should focus on the core business and growing the organization rather than building and maintaining the skill sets of managing infrastructure.

Managed Services

Similar to above, but with an added layer of support. As clients see the advantages of cloud, they want to leverage managed services to provide day-to-day oversight and administration of their systems. 

Managed services allow them to focus resources on developing automation solutions for their end customers. 

This is important when you look at the trends of downsizing. Automation must be key in keeping companies moving forward with fewer resources. 

Making better use of data

For years we’ve been helping our customers organize massive amounts of information, typically unstructured, to help them achieve ease of access and compliance for external stakeholders. 

Now is the time to analyze that data and determine the following:

How can this information be used to make better decisions and understand trends?

Look at your data as an underutilized asset. You want to analyze this further by extracting information from it to gain insights and automate decisions, reducing resources tied to manual activities.

How can you monetize it?

Some companies can sell this data and turn it into a revenue-generating situation vs. a cost center. Others may use it to serve their customers (or citizens) better to help with customer retention, customer acquisition, or customer satisfaction.