Experienced Team Delivering Document Management Solutions

Meet the people who are helping to shape the direction of DataBank:

Chuck Bauer – CEO

Chuck is a Co-founder of DataBank IMX and continues in his role as President and Chief Executive Officer of DataBank. With Chuck’s guidance and direction he has helped establish the organization’s infrastructure, operating methodologies, and technology platforms that DataBank’s clients have come to rely on for superior results.

As an entrepreneur and General Manager, Chuck has extensive experience building imaging companies and document management service organizations. Some of his successes include start-ups, private equity partnering and international experience, plus operating businesses in Australia, New Zealand and Western Europe. He is recognized for driving market share, operational excellence and delivering results. Chuck has continued to prove his ability to build and lead teams strengthened by a strong financial background and an intense focus on customers and their specific needs, goals, and satisfaction. Click Here for Full Bio

Sandy Brunner – CFO

Sandy has extensive experience in both public accounting and private business. She began her career with Ernst & Young in the Entrepreneurial Services Group in New York, where her focus was primarily on young, mid-sized entities. From there, Sandy moved into the energy sector where she held a variety of senior accounting positions working with an international Income Trust Fund. Since 2003, Sandy has been in the document imaging industry, joining DataBank and becoming DataBank’s Corporate Controller in 2005. She was named Chief Financial Officer in April 2008. Sandy received her Bachelor of Science Degree in Business Administration from the University of Connecticut.

Chad Van Norman – CIO

Chad is a leader in the technology business with extensive experience in document imaging software, network components, computer infrastructure and office technologies that drive our industry.  He oversees the internal and external technology requirements of the corporation and occasionally serves as a consultant to clients on technical and security measures. He leads staff and support teams that provide the design, installation, training and systems integration of infrastructure and document management solutions driving business process improvements at all levels of the organization. He initiated and deployed the recent redesign of the DataBank Customer Support Desk charged with delivering world-class customer support.

In response to the growing concern about security in the industry, Chad led DataBank’s initiative to implement the most secure, reliable and efficient network in our industry – evaluating hardware, software, policies and procedures, and best-in-class partners.  With his insight, management and direction, DataBank achieved the widely recognized auditing standard Statement on Auditing Standards (SAS) No. 70 Type II certification and Payment Card Industry (PCI) – Data Security Standard (DSS) certification with independent third-party assurances for service organizations, thus positioning DataBank to provide secure hosting and SaaS services throughout the U.S. and to ensure customer data is safe from breaches when in DataBank hands.

Steve Attwood  – General Manager, Western Region

Steve is DataBank’s Western Region General Manager, responsible for sales management, client support, and regional production center operations located in Sacramento, CA. Steve has been in the Enterprise Information and Document Management industry since 1992. His exceptional success in the industry is due in large part by the respect he has earned from his customers as a trusted provider of services that best benefited their organizations. Sales and Customer Service has always been, and will continue to be, a key focus for Steve. In addition to his prior management responsibilities, he has been responsible for sales and the retention of many major accounts, both locally and nationally, with such companies as Iron Mountain, GRM and Shred It. Steve and his teams have delivered a wide variety of solutions specifically designed to solve his customers’ unique document management requirements. Steve is able to leverage the expertise he has developed with the wider portfolio of Document Management Services and Solutions available from DataBank. On the personal side, Steve is father to twin daughters.

Gary Blackwelder – General Manager, Gulf Region

Gary has over thirty years experience in the document imaging industry. He literally grew up in this industry, riding with his father while he made sales calls for a major micrographic equipment manufacturer. While earning his BS in Accounting from Louisiana Tech University, he co-founded Microfilm Supply, Inc. with his father. This company was the first micrographic service bureau in Northern Louisiana. Gary grew his business and transitioned it into a full scale digital imaging and micrographics business offering a comprehensive array of document management services and solutions. In 1997, his company became one of the founding companies of ImageMax, Inc. Gary is responsible for DataBank’s sales and production center located in Monroe, LA.

Rich Lane – General Manager, Central Region

Rich is responsible for the sales and production facilities in Chicago, Illinois and Chesterton, Indiana.  In 1993 Rich founded Record Technologies, Inc. (RTI), a service bureau focused on the Litigation Support market. He sold this company in 2000 and joined ImageMax where he held several senior management positions in product marketing, production and technology. Prior to forming his own company, Rich was employed by Dun & Bradstreet Software where he held various positions in their Professional Services Division. He has an undergraduate degree in Management Information Systems from Bowling Green University.

Jeff Lawrence - General Manager, Mid Atlantic Region

Jeff is responsible for sales and production facilities in our Mid-Atlantic Region which stretches from New York City to North Carolina. Jeff brings with him a well-rounded Executive Sales and General Management background in the transportation, e-discovery and information management industries. With 24 years’ experience, he has driven sales and operating results with well-respected companies like FedEx, IKON, Whitmont Legal Technologies and Recall. Jeff focuses on creating positive work environments where employees are motivated to provide exceptional service levels to their customers and advance themselves professionally. Jeff motivates his teams to craft and deliver dynamic customer focused solutions that improve efficiency and reduce costs to improve operating results. He graduated from Wesley College with a BS in Business Administration and resides in the Annapolis area with his wife Paula and their three girls.

Bill Pfeiffer – General Manager, Southwest Region

Bill is responsible for our sales and production facilities covering the Southwest Region. Driven by a passion for customer satisfaction, high quality standards, increased operational efficiencies and improved productivity, Bill has a strong track record of achievement in his 35-year career in Electronic Records Management. His creative thinking, innovative use of technology and dynamic leadership have been proven assets in driving successful outsourced services in the field of Document Management. With specific expertise in all phases of business management and development, Business Process Automation, and the alignment of operational processes with clients' vision for short and long-term success, Bill and his management teams have consistently driven high levels of customer satisfaction.

Prior to joining DataBank, Bill held executive positions with other key industry leaders. He was recruited by ACS to serve as the Managing Director for ACS Government Records Services, Inc., ACS Enterprise Solutions, Inc. and Title Records Corporation, providers of advanced Land Records Management Systems for City/County governments and the Title Industry. Preceding his ACS position, Bill served as Senior Vice President & General Manager of Anacomp/First Image Management Company, First Data, First Financial Management, Dun & Bradstreet and Zytron Corporation.

Ken Bozler – General Manager, Northeast Region

Ken is responsible for our sales and operations facilities covering the Northeast Region. Ken brings over 25 years of experience in the document management industry and is a well-recognized, highly accomplished executive in sales management, while holding P&L responsibility at the corporate level. With a background of having spearheaded the transition early-on in document management with some of the most recognizable companies in the industry, from providing basic scanning services to using technology to provide best-in-class work process solutions within F&A, government, education, healthcare and in other markets, Ken brings a wealth of experience to the DataBank team.

Prior to joining DataBank, Ken has worked with both startup and growth organizations with senior leadership roles at companies such as Lason where he led a $70 million division. He also held leadership roles at Anacomp, TRW and Bell & Howell. During Ken’s career he has been recognized as Business Person of the Year for the Queens New York Chamber of Commerce and has been named one of the “Top Movers in New York Business” by The New York Newsday.

Stephen E. Brooks – VP of Business Development, Business Applications Services & Solutions

Stephen supports customers in selection, design and implementation of solutions to automate business applications commonly referred to as business services/back office.  These include AP, AR, Purchasing, Human Resources, Benefits, Pension, Payroll, Legal (Contracts), etc.  He combines leading enabling technology and the service capabilities of DataBank to achieve desired business process improvements and fulfill document management initiatives with critical transaction records that must be dealt with in these functions of the organization.

In twenty-two years of broad-ranging experience in the imaging and document management field Stephen has successfully implemented solutions across all industries for organizations of diverse size in both the private and public sectors, including those in the Fortune 500.  Having installed imaging and document management systems since the early 1990’s, he has been consistently guiding customers in the transition from paper and analog environments to digital programs—and continues many long-term client relationships. Stephen is a member of AIIM, IAPP, is a Certified Document Imaging Architect (CDIA+) and has earned B.S., M.A. and MDiv degrees.

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